SpiceJet on Thursday announced that automated customer support service and check-in facility on WhatsApp in addition to its website and mobile app.
In May, the government mandated that all passengers must check-in online 48 hours to 60 minutes before departure to ensure social distancing amid the coronavirus pandemic.
SpiceJet’s automated customer service representative named “Ms Pepper” can be accessed by passengers at any time on cell phone number 6000000006, according to a press release.
“WhatsApp “Hi” to Ms. Pepper on your way to the airport and she will help you with the mandatory web check-in process without the need to visit SpiceJet”s website and deliver your boarding pass directly to your mobile phone,” it stated.
The automated agent will also resolve customer queries and issues on WhatsApp, the airline said, adding that it’s also available on its website and mobile app.
Since WhatsApp works well over slow and intermittent Internet connections, customers can chat with Ms. Pepper without having to worry that they are in a good network area, it said.
Domestic flights resumed on May 25th 2020 in India after a two-month hiatus due to the coronavirus (COVID-19 triggered lockdown.
However, passengers have been asked to follow various rules such as mandatory online check-in to ensure social distancing and avoid the transmission of coronavirus.
Recently, the airline has introduced a revamped complimentary in-flight entertainment (IFE) system called ‘SpiceScreen’.